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Orders & Shipping

Purchase Goods

In addition to focusing on providing you with the highest quality global fashion boutique online shopping environment, THÉM also focuses on sharing fashion information in a continuous and detailed manner, so we provide complete style introduction and design details in every product as much as possible.

Product information

Photos of each product on the website were taken by THÉM and may have a slight difference due to irresistible factors such as the angle of light during the shooting. All colors and materials in the photos are mainly from exact products; the introductions and details provided in each product are through the integration and complete measurement of THÉM, the product size chart provided by THÉM may have 1-3 cm deviation due to the workmanship of each brand.

 

Shopping process

We pay great attention to your shopping experience, so we offer the most streamlined shopping process. The shopping process generally purchased by THÉM is divided into the following steps :

Navigating merchandise 》Select the color and size of the product you want to purchase then click "Add to Cart" 》Click on the top right shopping cart to go to Checkout 》Log in to the member or fill in the billing information (you can also check the box to create Member account) 》Select payment method and enter the discount code 》Follow the instructions to finish the payment process 》Purchase complete.

 

Promotion code

From time to time, we will provide our members and subscribers with a special discount code. When the goods are placed at the checkout, they will be eligible to enjoy the exclusive discount by various kinds of discount codes.

Please note that each set of discount codes has an independent condition of use and expiration date. Not meeting the conditions of use or exceeds the period of use may cause them invalid; different coupon codes cannot be stacked up with a single purchase.

Shipping Goods

To meet all of our unique customers' needs, please fill in complete and correct personal information when completing orders, this helps couriers to reach you when unsolicited.

Please note that after the goods are sent, if you claim that the package has not been received for any reason, but after tracking, the inquiry has been collected by others or signed by you, THÉM does not need to bear any responsibility.

Delivery

The logistics companies that THÉM cooperates with are Chunghwa Post and SF Express: SF Express, which is located all over the world and is dedicated to creating the ultimate customer experience. It has opened to the US, Japan, Korea, Singapore, Malaysia, Thailand, Vietnam, Australia, Outer Mongolia, Indonesia, Courier services in countries such as India. THÉM provides shipping services to Taiwan, Taiwan’s outlying islands, and other countries around the world. We offer free shipping on orders over NT$1,500, or NT$120 flat rate on each delivery in Taiwan; If you are in other countries and wish to place orders, please contact us by Facebook fan page or contact us for inquiries, our customer service team will assist with processing your order.

After you order the goods and complete the payment process, we will deliver the goods you purchased within 5 working days, and after the goods are sent out, you will be provided with your SF Express's waybill number. General shipping takes 1-2 working days (excluding holidays). To track your package, please click中華郵政包裹查詢順豐運單追蹤to enter the SF Express Tracking page.

THÉM