Returns & Refunds

Return and exchange notice

To protect your rights, please be sure to read and abide by the following return policy when you choose the return service.

∙ You must submit a return request within 7 days of receiving the item.

∙ The counterfeit tag that represents passing THÉM's quality control must remain attached.

∙ The 7-day hesitation appreciation period refers to the hesitation period rather than the trial period, and the product can only be unpacked or used for inspection.

∙ The goods you return must be in the original complete package, including goods, accessories, original packaging, protective bags, dust bags, guarantees, cable ties, seal stickers, sealed letter packaging, accompanying documents and gifts.

∙ The items, accessories, and packaging that you return must be a single package and placed together and protected in the original outer mailbox to avoid damage or deformation due to squeezing during shipping.

∙ The product you are returning must be in its original state, which means it is undamaged, unused, unwashed and unaltered. The company can resell it again or return it to the original factory state; if the returned product does not meet the above conditions after inspection by THÉM team In this case, we will charge a refurbishment fee within a reasonable range.

∙ A single item can only be replaced once in size or color.

∙ Returns and exchanges for any reason will not be accepted after physical stores, special offers and pre-ordered products are sold, except for major defects.

∙ You must follow the instructions to return the goods you want to return using the original shipping logistics within 7 working days after receiving the return instructions. If the THÉM team inspects and confirms that the product was defective when shipped due to THÉM's negligence, we will refund the postage together with the refund. For returns and exchanges under other circumstances, you must bear the relevant costs during the return and exchange process.

• For international orders outside of Taiwan, refunds will be processed after THÉM receives the returned goods and confirms that they meet the return and exchange policy. Necessary costs incurred in international returns and exchanges, including but not limited to freight collect, reverse shipping costs, customs duties, import taxes, handling fees, and customs clearance fees, will be deducted from the refund amount.

If you fail to comply with our return policy for any reason, THÉM reserves the right to refuse the return, in this case, after our discretion, we will return the goods that do not comply with our policy to the original shipping address.

How to return

To provide you with the best online shopping experience, THÉM has a convenient and complete return service. If you want to return the goods for any reason after receiving the goods, please follow the steps below to complete the application.

Log in to your account via this link Log in to your account》Look for the order you want to return or exchange in your personal orders》Click Refund to fill in and submit the reason for return or exchange》THÉM team will review your return or exchange application within 3 working days》After you receive Go to the email that approved the return and exchange and follow the instructions to complete the return and exchange process.

Refund procedure

After receiving the returned item and checked by the THÉM team to confirm that the item is complete, we will send you an email to inform you and complete your refund within 5 working days.

Please note that THÉM’s refund method will be the same as the payment method you choose, and may require a waiting time for the payment to be refunded.