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Returns & Refunds

Returns & Refunds

We hope that every shopping experience at THÉM will be close to your needs. If you are a member of THÉM and you want to apply for a return for any reason after receiving the goods purchased online, we will protect your rights. According to the 7-day appraisal period of the Consumer Protection Law, the service of returning and returning is provided.

Return and exchange notice

To protect your rights, please be sure to read and abide by the following return policy when you choose the return service.

∙ You must submit a return request within 7 days of receiving the item.

∙ The counterfeit tag that represents passing THÉM's quality control must remain attached.

∙ The item you return must be in its original state, meaning it is undamaged, unused, unwashed and has not been changed.

∙ The goods you return must be in the original complete package, including goods, accessories, original packaging, protective bags, dust bags, guarantees, cable ties, seal stickers, sealed letter packaging, accompanying documents and gifts.

∙ The items, accessories, and packaging that you return must be a single package and placed together and protected in the original outer mailbox to avoid damage or deformation due to squeezing during shipping.

∙ A single item can only be replaced once in size or color.

∙ Except for the case of major defects, after the sale of the special offer or pre-order, no return will be accepted for any reason.

∙ If the returned product is checked by the THÉM team and the product is confirmed to be defective when it is sent out by THÉM. We will refund the postage at the time of refund. For the rest of the case, please bear the expenses incurred in the return process.

If you fail to comply with our return policy for any reason, THÉM reserves the right to refuse the return, in this case, after our discretion, we will return the goods that do not comply with our policy to the original shipping address.

 

How to return

To provide you with the best online shopping experience, THÉM has a convenient and complete return service. If you want to return the goods for any reason after receiving the goods, please follow the steps below to complete the application.

Log in to your account via <a href="this link to find the order for your return and return in your order 》Click on Refund to fill out and submit the reason for return 》The team of THÉM will review your demand within 1-2 business days 》After receiving an email for the approval of the return, please follow the instructions according to the text to complete your return and exchange action.

 

Refund procedure

After receiving the returned item and checked by the THÉM team to confirm that the item is complete, we will send you an email to inform you and complete your refund within 5 working days.

Please note that THÉM’s refund method will be the same as the payment method you choose, and may require a waiting time for the payment to be refunded.

After-sales maintenance service

We hope that your every shopping experience at THÉM can be close to your needs. If you are a member of THÉM having non-personal damage and malfunction issues with the products you bought during the warranty period. We will protect your rights and provide after-sales maintenance services.

After-sales maintenance service notice

To protect your rights, please be sure to read and abide by the following after-sales maintenance service policy when you choose the service.

∙ Your related repair costs and postage for the product will be covered by THÉM during the warranty period.

∙ If your product is judged to be damaged by human factors by the original manufacturer or exceeds the warranty period, THÉM will report the repair cost and related postage quoted by the original manufacturer to you, and perform the repair process with the original manufacturer after the fee is charged.

∙ The goods you return must be in the original complete package, including goods, accessories, original packaging, protective bags, dust bags, guarantees, cable ties, seal stickers, sealed letter packaging, accompanying documents and gifts.

∙ The items, accessories, and packaging that you return must be a single package and placed together and protected in an outer mailbox to avoid damage or deformation due to squeezing during shipping.

If you fail to comply with the relevant after-sales maintenance policy causing damage to the packaging or goods due to any factor, after the original factory repair is completed, THÉM will return the product to you like the outward appearance we've received, and will not provide additional new package.

 

How to apply after-sales maintenance

To provide you with the best online shopping experience, THÉM has a convenient and complete after-sales maintanence service. If you want to apply for after-sales maintenance after receiving the goods, please follow the steps below to complete the application.

Contact us via this link or privately message THÉM fan page to explain the product malfunction 》Your after-sales repair application will be reviewed by THÉM team within 1 working day 》Return the goods to be repaired to THÉM and we will be handling the renewing or repair procedures with the original manufacturer 》After the repair is completed, notify and send it back to the shipping address you provided.

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